Customer Service / Utility Billing
Hours of operation are Monday through Friday 8:00 am - 12:00 pm and 1:00 pm - 4:30 pm.
New Resident FAQs
Obtaining Water Services
To obtain New Water Service with the City of Leonard the following must be completed:
• An application must be completed and submitted with a picture I.D. and proof of ownership/lease.
• For same day connection the account must be completed before 2:00 p.m.
• All orders for service requested after 2:00 pm will be completed the following business day.
• To confirm the City of Leonard is the water provider for your address, see New Resident FAQs above.
Residential Water Deposits: $200.00. Garbage Rates: $17.00 Per Month and includes one Polycart. Additional Polycarts are available at $6.00 per month (maximum 2).
For Commercial Water Deposits & Garbage Rates: Please contact Customer Service at (903) 587-3334.
CLICK HERE FOR IMPORTANT EDUCATIONAL INFORMATION
Application for New Service, to transfer service, or to discontinue service.
Utility Billing & Payment Procedures
Utility statements are mailed by the last day of each month and are due on or before the 15th of the following month. Should payment not be received by the 15th of the month a $15 late fee will be assessed. If the balance is not paid in full by the 25th of each month, service will be disconnected and a $50 administrative fee will be added to the bill. All outstanding balances must be paid in full plus the $50 disconnect fee prior to reconnection of service. Should the past due amount remain unpaid 10 business days after disconnection of service, the account is closed and deposit applied to the outstanding balance.
All payments made online after 4:30 will be processed the next business day.
Bill Paying Options
We offer several convenient ways to pay your bill.
•You may pay online, from the homepage of our website, click Pay Utility Bill Online.
•You may sign up to receive text and email notifications through the online customer portal, which also lets you view and pay your bill online, Pay Utility Bill Online.
•You may have your account automatically drafted each month by card though the online customer portal here.
•You may have your account automatically drafted each month on the 1st or the 15th with a checking account by filling out the ACH form and returning it to our office. Please note that all applications have to be turned in before the 20th of each month to be drafted the following month.
•You may drop your check or money order payment in our Drop Box behind City Hall (all payments dropped after 8am will be processed the next business day).
•You may bring your payment of cash, check, money order, or card in person. Credit/debit cards have a fee of 3 1/2% per transaction.
Our office will be happy to assist you with any questions you have concerning your account.
Please contact our office at (903) 587-3334 or firstname.lastname@example.org
Bulk Water Application
Deposit Refund Request
eBill Registration Instructions
Loss of Water by Customer Form
Loss of Water by Customer Policy
Tap Application - Water Tap and/or Sewer Tap
City of Leonard | 111 W Collin St | Leonard, TX 75452
Emergency contact (903) 819-5849
Office Hours: 8:00 AM-4:30 PM
Closed: 12:00 PM-1:00 PM
Closed Saturday and Sunday
Copyright © City of Leonard, Texas 2016. All rights reserved.
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